Express Garage Door Repair: Standing Behind Our Work
Your Trust Is Our Priority – Experience Unmatched Quality and Assurance.
The Express Garage Door Repair Guarantee
At Express Garage Door Repair, we understand that a garage door is a significant investment and that our customers deserve only the highest level of workmanship and service. That’s why we stand firmly behind our work. Our comprehensive warranty and guarantee program is designed to provide peace of mind, ensuring you can trust in the durability and functionality of your garage door repair services.
🔧 Workmanship Warranty
Our craftsmanship is our pride, and we believe in offering a robust workmanship warranty to our clients. At Express Garage Door Repair, we cover all labor related to our services for a duration of 12 months, ensuring that any issues arising from our installation or repair work will be addressed at no extra cost. We are dedicated to customer satisfaction and swift resolution of any concerns you may have. Should you experience any problems related to our workmanship, we encourage you to reach out to us directly, and we will work diligently to restore your garage door to its optimal state.
🛡️ Parts Warranty
We provide a comprehensive parts warranty that covers a variety of components involved in your garage door system. Depending on the type of part installed, you may receive a manufacturer warranty, which typically spans from 1 to 5 years, or a company-specific warranty. For example, springs and openers often have longer warranties due to their significance in the door's operation. Our knowledgeable team will explain the specific duration and terms associated with each part during your service. We believe in transparency, so you will know exactly what is covered and for how long.
✅ Satisfaction Guarantee
Your satisfaction is our utmost priority. If for any reason you are not completely satisfied with our service, we encourage you to contact us within 30 days of the service. We will review your concerns and make it right, whether that means redoing the service or providing a refund. Our commitment to excellence means we do not rest until you are happy with the results. Your trust in us is what drives our success.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Springs
Includes torsion and extension springs under normal use within the warranty period.
Garage Door Openers
Covers mechanical failures of the opener unit and remote controls for the warranty duration.
Track and Rollers
Ensures proper functioning and alignment of tracks and rollers as covered in the warranty.
Cables
Includes replacement of frayed or damaged cables within the warranty period.
Panels
Covers defects in material or workmanship for a specified time based on the manufacturer’s warranty.
Hardware
Includes bearings, brackets, and other hardware components related to the garage door system.
Weatherstripping
Covers replacement of weatherstripping that fails to seal properly during the warranty period.
Lubrication Services
Ensures that all moving parts are properly lubricated for smooth operation as part of regular maintenance.
How to Make a Warranty Claim
Contact Us
Reach out to our customer service team via phone or email to initiate your warranty claim.
Provide Details
Share information about your service date, type of work performed, and specific issue encountered.
Review and Documentation
We may request photos or additional details to assess your claim swiftly.
Schedule a Visit
Our technician will arrange a visit to inspect the issue and determine warranty coverage.
Resolution
We will communicate the outcome of your claim and take necessary corrective actions as needed.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Normal Wear and Tear: Damage resulting from everyday use is not covered under warranty.
- Improper Maintenance: Failure to follow maintenance guidelines provided during service can void warranty.
- Acts of Nature: Damage due to severe weather events such as storms or floods is not covered.
- Modifications by Others: Any alterations or repairs conducted by third parties will void applicable warranties.
Extended Warranty Options
For our customers looking for additional peace of mind, we offer extended warranty options on both parts and services. These upgrades can extend your coverage for an additional 2 to 5 years, ensuring that you remain safeguarded against unexpected repairs and associated costs. Speak with our team to learn more about these options and how they can benefit you.
Warranty FAQs
What types of warranties does Express Garage Door Repair offer?
We offer a workmanship warranty covering our labor and a parts warranty based on manufacturer guarantees, ensuring comprehensive protection for our clients.
What if I am not satisfied with the service provided?
If you are not fully satisfied, contact us within 30 days, and we’ll work to rectify the issue, whether through service redos or refunds.
How long is the parts warranty valid?
The parts warranty duration varies by component, typically ranging from 1 to 5 years, depending on the manufacturer’s policies.
Can I transfer my warranty if I sell my home?
Yes, warranties can often be transferred to new homeowners, enhancing the value of your property. Please contact us for specific terms.