About Express Garage Door Repair
Your Trusted Partner in Garage Door Solutions in Newton, MA. We're dedicated to providing reliable, efficient, and friendly repair services to ensure your home is secure and functional.
Our Story
Express Garage Door Repair was founded in 2010 by Mike Thompson, a passionate handyman with a knack for fixing things. What started as a small side gig in his garage quickly grew into a full-fledged business as friends and family began to spread the word about his reliable service and affordable rates. Mike's commitment to quality and customer satisfaction drove the early success, and soon, he was able to hire a small team of like-minded professionals who shared his vision. Over the years, Express Garage Door Repair has grown from a one-man operation to a trusted name in Newton, MA, with a team of skilled technicians dedicated to providing the highest level of service. Our team members are not just employees; they are part of our family, each bringing their unique skills and expertise to the table. Our growth has also been significantly influenced by our deep connection to the Newton community. We believe that as a local business, we have a responsibility to give back and support our neighbors, which is why we actively participate in community events and initiatives. Today, Express Garage Door Repair is proud to serve thousands of satisfied customers in Newton and surrounding areas. We have built our reputation on trust, quality workmanship, and an unwavering commitment to our customers’ needs. Every day, we strive to ensure that every garage door we repair enhances the safety and convenience of our customers' homes.
Our Mission
At Express Garage Door Repair, our mission is simple: to provide top-notch garage door repair services with an unwavering focus on customer satisfaction. We believe that a garage door is often the first line of defense for your home, and our goal is to ensure it operates smoothly and reliably. Our dedicated team, with its extensive expertise, works tirelessly to exceed customer expectations. We understand that our customers are the backbone of our business, and we aim to build lasting relationships through exceptional service and transparent communication.
Our Core Values
Integrity
We believe in doing the right thing, even when no one is watching. Our commitment to honesty and transparency ensures that our customers can trust us to provide fair and accurate assessments.
Before any repair, we provide a detailed estimate, explaining all costs upfront.
Quality
Quality is at the heart of everything we do. We use the best materials and employ skilled technicians to deliver durable and reliable repairs.
We stand by our work with a warranty that guarantees our repairs will last.
Customer First
Our customers are our priority. We listen to their needs and concerns, tailoring our services to meet their unique requirements.
We offer same-day service to accommodate urgent repair needs, ensuring our customers are never left waiting.
Community Engagement
We are proud to be part of the Newton community and actively engage in initiatives that support local causes and promote neighborhood well-being.
We sponsor local youth sports teams and participate in community clean-up days to give back to those who support us.
Continuous Improvement
The garage door industry is ever-evolving, and we commit to ongoing training and learning to stay ahead of the curve.
Our technicians undergo regular training on the latest technologies and repair techniques to ensure our service remains top-notch.
Meet Our Team
At Express Garage Door Repair, our team comprises highly trained and certified technicians who are experts in garage door repair and installation. Each member brings years of experience and a passion for delivering exceptional service. We ensure that our technicians are up-to-date with the latest industry best practices, certifications, and safety protocols. Our commitment to ongoing training means that our customers can trust that their garage doors are in capable hands. We pride ourselves on our friendly and professional approach, always aiming to make our customers feel comfortable and secure in their choice of service.
Community Involvement
Express Garage Door Repair believes in being more than just a business; we are committed to being an active and positive force in the Newton community. We regularly participate in local events, sponsor school activities, and support charities that aim to uplift our neighbors. Our goal is to not only provide high-quality garage door services but also to contribute to the well-being of our community. This philosophy drives our team to engage with local residents and find ways to give back, ensuring that we are always a supporting presence in our neighborhood.
Why Newton Trusts Us
Newton residents trust Express Garage Door Repair because we are local experts who understand the specific needs of homes in the area. Our familiarity with the types of garage doors commonly found in Newton allows us to provide tailored solutions that address unique challenges. We take pride in our ability to diagnose issues quickly and effectively, ensuring that we can deliver top-notch service that fits the architectural styles and requirements of our community. Our deep ties to Newton enhance our commitment to offering reliable, timely, and professional garage door repair services.
Our Credentials
Express Garage Door Repair is fully licensed and insured, ensuring that our customers can have peace of mind when they choose us for their garage door needs. Our technicians hold various industry certifications that reflect their expertise and dedication to quality service. We believe in maintaining the highest standards in our work, and our credentials demonstrate our commitment to compliance with all local regulations and safety standards. Rest assured, when you work with us, you are choosing a reputable and trustworthy service provider.